The California Department of Consumer Affairs' Bureau of Automotive Repair suggests how to find a reputable repair shop. Here's what they suggest:
1. Select a shop before you need one. You don't want to pick one when you're desperate.
2. Get recommendations from friends and family, especially those people who own a similar make and model.
3. Test the shop by having them do a minor repair.
4. Check the shop's hourly rates (and compare with other shops). Are they posted and guaranteed?
5. Make sure the station is licensed. Check for any complaints filed against them.
6. Look for cars similar to yours.
7. Does the shop look clean and well-organized?
8. Are the employees polite?
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